Shipping
Packaging
SIGNATURE range
The pictures in “Signature” Range are delivered in robust cardboard tubes with sufficient materials
NOVELTY range
The prints of pictures in the “Novelty” Range (square pictures) are delivered in cardboard boxes, and there will be sufficient cushioning materials in each box to protect your order.
Please note:
There will only be a single shipping fee for an order of up to $199.99 even when you are ordering SIGNATURE and NOVELTY pictures at the same time. For example, two SIGNATURE pictures and one NOVELTY picture will only incur a single shipping charge, when the toal value of the order is $199.99 or less. Shipping is FREE for an order of $200.00 or more.
There will only be a single shipping fee for an order of up to $199.99 even when you are ordering SIGNATURE and NOVELTY pictures at the same time. For example, two SIGNATURE pictures and one NOVELTY picture will only incur a single shipping charge, when the toal value of the order is $199.99 or less. Shipping is FREE for an order of $200.00 or more.
Courier Companies
We use EMS of Japan Post Co., Ltd. for deliveries to destinations outside of Japan.
For domestic deliveries inside Japan, we use TA-Q-BIN of Yamato Transport Co., Ltd.
For domestic deliveries inside Japan, we use TA-Q-BIN of Yamato Transport Co., Ltd.
Shipping Fees
Shipping fees vary depending on delivery destinations:
| Zone 1 | Asia $9.00 |
| Zone 2 | Oceania/ North America/ Middle East $12 |
| Zone 3 | Europe $15 |
| Zone 4 | South America/ Africa $17 |
Please note:
There will only be a single shipping fee for an order of up to $199.99 even when you are ordering SIGNATURE and NOVELTY pictures at the same time. For example, two SIGNATURE pictures and one NOVELTY picture will only incur a single shipping charge, when the toal value of the order is $199.99 or less. Shipping is FREE for an order of $200.00 or more.
There will only be a single shipping fee for an order of up to $199.99 even when you are ordering SIGNATURE and NOVELTY pictures at the same time. For example, two SIGNATURE pictures and one NOVELTY picture will only incur a single shipping charge, when the toal value of the order is $199.99 or less. Shipping is FREE for an order of $200.00 or more.
Countries/ Regions/ Delivery Lead Time
Moonlit Japan currently ships to the following countries. Please make sure to also look at the second column titiled “EMS deliveres to:” as EMS may not be able to deliver to particular regions within your coutntry.
If your country is not included in the list, please make an inquiry by filling out the CONTACT FORM, since the list may not be always most up-to-date.
Moonlit Japan currently ships to the countries that are included in the pull-down menu below. Please select your country to find out additional information such as shipping fees and transit lead time.
If your country is not included in the list, please make an inquiry by filling out the CONTACT FORM, since the list may not be always most up-to-date
If your country is not included in the list, please make an inquiry by filling out the CONTACT FORM, since the list may not be always most up-to-date
| * | Please contact us and ask if we can ship to the region of your residence. |
| ** | Delivery delays can happen due to unexpected eventualities. Please visit the EMS tracking page once you receive the tracking number(s) from us to find out the delivery status. |
| Country | EMS delivers to: | Production Lead Time |
Transit Lead Time** | Shipping Fee Classification |
|---|---|---|---|---|
| Australia | All regions, except the Christmas, Cocos (Keeling), Norfolk and Lord Howe Islands |
2 weeks max. | 5-7 days | Zone 2 |
| Austria | All regions | 2 weeks max. | 5 days | Zone 3 |
| Belgium | All regions | 2 weeks max. | 7 days | Zone 3 |
| Brazil | All regions | 2 weeks max. | 7 days | Zone 4 |
| Brunei | Limited areas * | 2 weeks max. | Info. currently unavailable | Zone 1 |
| Bulgaria | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Canada | All regions | 2 weeks max. | 6 days | Zone 2 |
| Chile | All regions | 2 weeks max. | Info. currently unavailable | Zone 4 |
| China | All regions | 2 weeks max. | 4-6 days | Zone 1 |
| Croatia | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Czech Republic | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Denmark | All regions. except Greenland and the Faeroes |
2 weeks max. | 5 days | Zone 3 |
| Estonia | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Finland | All regions | 2 weeks max. | 5 days | Zone 3 |
| France | All regions except overseas territories | 2 weeks max. | 5 days | Zone 3 |
| Germany | All region | 2 weeks max. | 5 days | Zone 3 |
| Ghana | All regions | 2 weeks max. | 6 days | Zone 4 |
| Greece | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Guam | All regions | 2 weeks max. | Info. currently unavailable | Zone 1 |
| Hong Kong | All regions | 2 weeks max. | 4 days | Zone 1 |
| Hungary | All regions | 2 weeks max. | 5 days | Zone 3 |
| India | Limited areas * | 2 weeks max. | 6 days | Zone 1 |
| Indonesia | All regions | 2 weeks max. | 7 days | Zone 1 |
| Ireland | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Israel | All regions | 2 weeks max. | 8 days | Zone 2 |
| Italy | All regions | 2 weeks max. | 7 days | Zone 3 |
| Japan | All regions | 2 weeks max. | 2-4 days | Zone 1 |
| Korea | All regions | 2 weeks max. | 4-5 days | Zone 1 |
| Latvia | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Lithuania | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Luxembourg | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Madagascar | Limited areas * | 2 weeks max. | Info. currently unavailable | Zone 4 |
| Malaysia | All regions | 2 weeks max. | 5 days | Zone 1 |
| Malta | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Morocco | All regions | 2 weeks max. | Info. currently unavailable | Zone 4 |
| Netherlands | All regions | 2 weeks max. | 4 days | Zone 3 |
| New Zealand | All regions. except the Ross Dependency (Antarctic zone extending along longitudes 160 east to 150 west, and terminating at latitude 60 south) |
2 weeks max. | 6 days | Zone 2 |
| Norway | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Peru | All regions | 2 weeks max. | 5 days | Zone 4 |
| Philippines | Limited areas * | 2 weeks max. | 4-5 days | Zone 1 |
| Poland | All regions | 2 weeks max. | 6 days | Zone 3 |
| Portugal | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Romania | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Rwanda | All regions | 2 weeks max. | Info. currently unavailable | Zone 4 |
| Singapore | All regions | 2 weeks max. | 4 days | Zone 1 |
| Slovenia | All regions | 2 weeks max. | Info. currently unavailable | Zone 3 |
| Spain | All regions | 2 weeks max. | 6 days | Zone 3 |
| Sweden | All regions | 2 weeks max. | 6 days | Zone 3 |
| Switzerland | All regions | 2 weeks max. | 4 days | Zone 3 |
| Taiwan | All regions | 2 weeks max. | 4 days | Zone 1 |
| Thailand | All regions | 2 weeks max. | 5-6 days | Zone 1 |
| Tunisia | All regions | 2 weeks max. | Info. currently unavailable | Zone 4 |
| Turkey | All regions | 2 weeks max. | 8 days | Zone 2 |
| United Arab Emirates | All regions | 2 weeks max. | 7 days | Zone 2 |
| United Kingdom | All regions except overseas territories | 2 weeks max. | 5 days | Zone 3 |
| United States | All regions. However, the territories of American military bases with the three first digits of the postal codes being 090-098, 962-966, and 340 are excluded. | 2 weeks max. | 4-6 days | Zone 2 |
| * | Please contact us and ask if we can ship to the region of your residence. |
| ** | Delivery delays can happen due to unexpected eventualities. Please visit the EMS tracking page once you receive the tracking number(s) from us to find out the delivery status. |
| * | Please contact us and ask if we can ship to the region of your residence. (If you don’t see * above, please disregard this comment.) |
|---|---|
| ** | Delivery delays can happen due to unexpected eventualities. Please visit the EMS tracking page once you receive the tracking number(s) from us to find out the delivery status. |